I want to delete my Twake account

Deleting your account is permanent and cannot be undone. Make sure to review what will be lost before proceeding.

⚠️ Before you delete your account

• When you delete your Twake account:
  • Your account will be permanently deleted
  • You will lose access to Twake
  • All your data will be removed, including:
    • 💬 Chat conversations (private & group)
    • 📁 Files stored in Twake Drive
    • 📧 Emails in Twake Mail
• This data cannot be recovered
• We recommend exporting or saving important data before continuing.

Step 1:

• Go to Settings
• Click Delete my account

Step 2: Review data loss warnings

You will see several warning screens about:

• Loss of conversations
• Loss of group chat history
• Loss of files (Twake Drive)
• Loss of emails (Twake Mail)

Read each warning carefully and click Continue to proceed.

Step 3: Confirm your identity

After reviewing all warnings:

• Enter your current password
• Click Delete

Step 4: Submit deletion request

After confirming your password:

1. (Optional) Enter a reason for leaving
2. Click Send

We would be happy to have your opinion on Twake, to know what the server served you, what you liked/disliked and what we could improve to make its use more pleasant and useful.

You will see a confirmation message:“The request has been sent and will be processed promptly by our teams”

After that, you will receive an e-mail from Claude, our Support Manager to confirm the deletion and unsubscription to the newsletter.