How to recover your password

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Overview

If you forgot your password, you can reset it using:

  • Your phone number, or
  • Your recovery email

Step 1: On sign-in page, click "Forgot your password?"

Step 2: Enter Account Information

  • Enter your:
    • Phone number, or
    • Recovery email
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Your recovery email is a separate email address that you add to your account to help you recover access if you forget your password.
- This is NOT your Twake email (e.g. @twake.app)
- It must be a personal or external email address (e.g. Gmail, Outlook, company email)
  • Click “Next”

Step 3: Confirm Verification Code

  • Check your phone or email for the verification code
  • Enter the 6-digit code
  • Click “Confirm”
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Tips
- Wait for the countdown to finish if you want to resend the code
- Make sure you enter the code correctly and completely

Step 4: Create a New Password

  • Enter a new password
  • Confirm your new password
  • Click button "Set password"
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Note: Your new password must:
- Be at least 8 characters long
- Include uppercase and lowercase letters
- Include numbers

Step 5: Confirmation

  • You will see:
    “Your password has been updated. You can now sign in with your new password”
  • Click “Go to sign in”