Twake Mail - How to use folders, labels and Team-mailboxes

This guide explains how to use folders, labels, and team mailboxes in Twake Mail.

Use folders to organize where emails are stored. Use labels to group emails by topic without moving them. Use team mailboxes to access shared mailbox content with other team members.

Understand the Left Sidebar

Folders, labels, and team mailboxes are available from the left sidebar.

The sidebar can include:

Section	What it is used for
Default folders	Standard folders such as Inbox, Starred, Sent, Archive, Drafts, Outbox, Trash, Spam, Templates, and Recovered
Personal folders	Folders you create to organize your own emails
Team mailboxes	Shared mailboxes that your team can access
Labels	Colored categories that help you group related emails

Select any folder, team mailbox, or label to open its email list.

Use Default Folders

Default folders are created by Twake Mail and help you find emails by status.

Default folders include:

Folder	What it contains
Inbox	Emails you receive
Starred	Emails marked with a star
Sent	Emails you have sent
Archive	Emails you archived
Drafts	Emails you started but have not sent
Outbox	Emails waiting to be sent
Trash	Deleted emails
Spam	Emails identified as unwanted or suspicious
Templates	Saved email templates
Recovered	Emails restored through recovery

To open a default folder:

1. Go to the left sidebar.
2. Select the folder you want to open.
3. Review the emails shown in the mail listing view.
4. Select an email to open it.

Some folders show a number on the right. This number indicates how many messages are in that folder or need attention (unread).

Use Personal Folders

Personal folders help you organize emails in your own mailbox.

To open a personal folder:

1. Go to Folders in the left sidebar.
2. Expand Personal folders if needed.
3. Select the folder you want to open.

Create a Folder

Create a folder when you want a new place to store related emails.

To create a folder:

1. Go to the Folders section.
2. Select the + icon.
3. Enter the folder name.
4. Choose the folder location.
5. Select Create folder.

The new folder appears under the selected folder location.

Manage a Folder

Folder actions are available from the folder menu.

Available folder actions can include:

Action	What it does
Open in new tab	Opens the folder in a separate browser tab
New subfolder	Creates a folder inside the selected folder
Create filter	Creates a rule for emails related to this folder
Move folder	Moves the folder to another location
Move folder content	Moves emails from the selected folder to another folder
Rename folder	Changes the folder name
Allow subaddressing	Allows anyone to send emails directly to this folder
Hide folder	Hides the folder from the sidebar
Delete folder	Deletes the folder

Some actions may not be available for every folder.

Use Labels

Labels help you group emails by topic, project, customer, or workflow. Unlike moving an email to a folder, applying a label helps you find related emails without changing the folder where the email is stored.

To open a label:

1. Go to the Labels section in the left sidebar.
2. Select a label
3. Review the emails linked to that label.

Create a Label

Create a label when you want a new category for related emails.

To create a label:

1. Go to the Labels section.
2. Select the + icon.
3. Enter the label name.
4. Add a description if needed.
5. Choose a label color.
6. Select Create label.

The new label appears in the Labels section.

Manage a Label

Use the label menu to update or remove a label.

Available label actions include:

• Edit: Changes the label name, description, or color
• Delete: Deletes the label

Deleting a label removes the label from emails. It does not delete the emails.

Use Team Mailboxes

"Team mailbox" typically refers to a shared mailbox or a collaborative inbox that multiple users or team members can access. A team mailbox is useful for managing emails collectively, allowing multiple team members to view, respond to, and manage emails in a shared space.

The owner of the shared mailbox needs to grant permissions to other team members. This can usually be done through the mailbox settings by the administrator.

Once permissions are set, team members can see the team-mailbox on foldet-tree on left panel. Each team-mailbox will contains:

(1) Team-mailbox name
(2) Email address of the team-maiilbox

Each team mailbox can contain its own folders, including:

Folder	What it contains
INBOX	Emails received by the team mailbox
Drafts	Draft emails created in the team mailbox
Outbox	Emails waiting to be sent from the team mailbox
Sent	Emails sent from the team mailbox
Spam	Emails marked as spam in the team mailbox
Trash	Deleted emails from the team mailbox

Team mailbox folders work like regular folders, but the emails belong to the shared mailbox instead of only your personal mailbox.

Depending on your permissions, you may be able to:

• Read emails in the team mailbox and perform actions on email as read/unread, mark star/unstar...other members having access to the team-mailbox will see the message being read/unread or star/unstar as well.
• Send or reply from the team mailbox.
• Move emails between team mailbox folders.
• Organize team mailbox folders.

If you cannot see or manage a team mailbox, contact your administrator or workspace owner to check your access.