Discover Twake Mail in 8 steps

Your step-by-step onboarding guide

Step 1 — Find your way around the interface

When you first open Twake Mail, you land on your inbox. Here are the key landmarks:

• Inbox — your incoming emails
• Sent — emails you have sent
• Drafts — emails saved for later
• Outbox — emails currently being sent
• Trash — deleted emails, recoverable before permanent removal

Navigation happens through the left-hand panel. You can also create custom folders to organize your messages.

Step 2 — Compose and send your first email

To write a new email:

1. Select Compose
2. Check the From field and select your identity if you have more than one
3. Add one or more recipients in the To field
4. Enter a subject
5. Write your message
6. Select Send

After the email is sent, it appears in the Sent folder.

💡 You can open multiple composer windows at the same time — useful when writing several emails without losing your work.

👉 Want to go deeper? Read the full guide

Step 3 — Manage recipients (To, Cc, Bcc, Reply-to)

Use the recipient fields to control who receives your email:

Recipients in To and Cc can see each other. Recipients in Bcc are hidden from all other recipients.

Step 4 — Format your emails

Use the formatting toolbar to make your messages easier to read:

• Bold, Italic, Underline, Strikethrough
• Text size, font family, text colour
• Ordered and unordered lists
• Inline images and clickable links

Select the text you want to change, then choose the formatting option from the toolbar.

👉 Want to go deeper? Read the full guide

Step 5 — Organie with folders and labels

Folders let you sort your emails into dedicated spaces. System folders (Inbox, Sent, Drafts, Spam…) are created automatically. You can also create your own:

1. In the left panel, select + New folder
2. Name your folder
3. Move emails into it by drag and drop or right-click → Move

Labels let you tag emails without moving them, so the same email can carry multiple labels at once. To apply a label:

1. Select the email
2. Right-click → Label as
3. Choose an existing label or create a new one

💡 Combine folders and labels for a powerful organisation system — folders for broad categories, labels for cross-cutting themes.

👉 Want to go deeper? Read the full guide

Step 6 — Search your emails

Twake Mail includes a powerful search engine that indexes the content of your messages, not just their subjects.

Use the search bar at the top of the interface to search by:

• Sender or recipient
• Subject
• Content (text inside the email)
• Specific folder, label

👉 Want to go deeper? Read the full guide

Step 7 — Configure your account

Twake Mail gives you several settings to personalise your experience. Access them via Settings (gear icon).

Signature

Create a personalised signature that is automatically appended to your emails:

1. Go to Settings → Identities
2. Select your identity
3. Write your signature in the editor (rich text supported)
4. Save

Vacation automatic response

Set up an out-of-office reply when you are away:

1. Go to Settings → Vacation responder
2. Enable the vacation responder
3. Set a start and end date
4. Write your automatic reply message
5. Save

💡 The vacation responder only sends one reply per sender during the active period.

Customize rules (email filters)

Automatically sort, label, or forward incoming emails based on conditions:

1. Go to Settings → Rules
2. Select + New rule
3. Define the condition (sender, subject, recipient…)
4. Define the action (move to folder, apply label, mark as read, forward…)
5. Save

Rules are applied in order from the most recently created to the oldest.

👉 Want to go deeper? Read the full guide

Step 8 — Understand your data security

Twake Mail puts confidentiality at the heart of how it works:

• Built-in antispam — protection against phishing and spam, natively integrated
• Data sovereignty — your data stays in Europe, fully GDPR-compliant
• Open source — the code is public and auditable on GitHub
• On-premise option — deploy Twake Mail on your own servers for complete control

You're all set! 🎉